Privacy Policy
Introduction & Scope
This policy applies to all visitors, users, and SMS program participants, and is intended to meet carrier and wireless-industry requirements for SMS marketing and transactional messaging campaigns.
Information We Collect
This Privacy Policy explains how Alpha WellCare (“we,” “us,” or “our”) collects, uses, and protects information when you visit https://alphawellcare.com or participate in our SMS/text messaging program. By using our website or opting into our text messaging program, you agree to the practices described in this policy.
This policy applies to all visitors, users, and SMS program participants, and is intended to meet carrier and wireless-industry requirements for SMS marketing and transactional messaging campaigns.
Website information:
- Contact details you submit (name, email address, phone number)
- Device and usage data (IP address, browser type, pages visited)
- Cookies and similar tracking technologies (see our Cookie Policy, if applicable)
SMS program information:
- Mobile phone number provided at opt-in
- Opt-in date, time, and method (e.g. web form, keyword text-in)
- Message delivery and engagement data (e.g. whether a message was received or a reply sent)
- Any information you provide in response to a text message
How We Use Your Information
We use the information we collect to:
Provide, operate, and improve our website and services
Send text messages you have opted in to receive, including updates, reminders, and offers
Respond to inquiries and provide customer support
Maintain records of consent and manage opt-outs
Comply with legal obligations and carrier requirements
Analyze website and SMS program performance
SMS / Text Messaging Program
Consent: By providing your mobile phone number and opting in (via web form, keyword text-in, or verbal consent recorded by our staff), you consent to receive SMS text messages from Alpha WellCare. Consent to receive texts is not a condition of purchasing any goods or services.
Message types & frequency: Message frequency varies. You may receive appointment reminders, program updates, and other informational or promotional messages related to Alpha WellCare’s services.
Cost: Message and data rates may apply. Charges depend on your mobile carrier and plan.
Opt-out: Reply STOP at any time to unsubscribe. You will receive one final confirmation message. You may also contact us directly to be removed (see Contact Us).
Help: Reply HELP for assistance, or contact [Support Email/Phone].
Carrier disclaimer: Carriers are not liable for delayed or undelivered messages.
No sale or sharing of mobile opt-in data: We do not sell, rent, or share mobile phone numbers or SMS opt-in data collected through this program with third parties or affiliates for their own marketing purposes. Mobile opt-in data is used solely to deliver the text messaging program described in this policy.
Supported carriers: This program is available on most major U.S. wireless carriers. Carriers are not responsible for supported features. Coverage and availability may vary.
Information Sharing & Third Parties
We do not sell your personal information. We may share information with:
- Service providers who perform functions on our behalf (e.g. SMS delivery platform, website hosting), under confidentiality obligations
- Legal authorities when required by law, subpoena, or to protect our rights and safety
- Successors in the event of a merger, acquisition, or sale of assets
Mobile opt-in data collected for the SMS program is never shared with third parties for their own marketing purposes, as stated above.
Data Security & Retention
We use reasonable administrative, technical, and physical safeguards to protect the information we collect. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
We retain personal information, including SMS opt-in records, for as long as needed to provide our services, comply with legal obligations, and maintain proof of consent, after which it is securely deleted or anonymized.
Your Rights & Choices
You may:
- Opt out of SMS messages at any time by replying STOP
- Request access to, correction of, or deletion of your personal information
- Opt out of marketing communications by following the unsubscribe instructions in any message or by contacting us directly
- Disable cookies through your browser settings, which may affect site functionality
To exercise these rights, contact us using the information in the Contact Us section below.
Children's Privacy
Our website and SMS program are not directed to individuals under the age of 18 (or under 13, where applicable by law), and we do not knowingly collect personal information from children. If we learn we have collected such information, we will delete it promptly.
Contact Us
If you have questions about this Privacy Policy or our SMS program, contact us:
Alpha WellCare 73 Market Street, Yonkers, NY 10710 generalinfo@alphawellcare.com 914-80606722 https://alphawellcare.com
